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Our Customer service team will handle it on a case by case basis. All requests for refunds will be handled by customer service and may require a return of unused/ un-opened Merchandise. If requesting a refund, the product must be unopened and seal may not be broken or damaged in anyway. Refund may not be available if more than 30 days have passed from the date the customer was billed for the Merchandise. An “RMA” Return Merchandise Authorization number can ONLY be obtained by contacting the Customer Service Department by phone. More stipulations to our refund/return policy are as follows:

  1. Your original order MUST be returned intact and UNOPENED to receive Your full refund with an RMA (Return Merchant Authorization) number and You will still be liable for whatever Product You opened and used. After 30 days from the original purchase all sales are final.

  2. Customers are restricted to receiving a single refund per Product ordered. Repetitive refunds are not permitted unless the Product, as delivered to You, is defective. TC1Gel reserves the right to refuse a refund to any Customer who repeatedly requests refunds or who, in TC1Gel’s judgment, requests refunds in bad faith.

  3. Sweat Belts are non-refundable.

  4. In order to process Your refund, You must supply TC1Gel with Your name and delivery address. If You provide us with insufficient or incorrect information, Your refund will be delayed or possibly declined.

  5. Depending on the bank that issues the credit card You used, Your refund can take up to thirty (30) days to appear on Your credit card statement. If You have any questions about whether a refund has been issued by TC1Gel, please call Our Customer Service Department toll-free at (888)998-2894 or e-mail us at

  6. Credit Card Descriptor. By ordering Products from TC1Gel, You authorize TC1Gel to charge Your credit card accordingly. Please be aware that the descriptor (or subject line) that appears on Your credit card entry will refer to TC1Gel. If You have any questions about the descriptor on Your credit card statement, You should call Our Customer Service Department toll-free at (888)998-2894 or e-mail us at

  7. Modifications. We reserve the right to modify the prices charged for the Products, or to add or remove any Products, from the website at any time without prior notice to You. Price quotes provided to You prior to any price modification shall be honored.

  8. Billing Errors. If You believe that You have been erroneously billed, please notify Our Customer Service Department toll-free at (888)998-2894 or e-mail us at immediately of such error.

  9. If You are not satisfied with Your order for any reason, simply contact us. Please allow 3-7 business days for refunds to process. To request a refund You will need to contact us at (888)998-2894 or e-mail us at Monday to Friday from 10am-4pm PST. Please note that we are not responsible for lost or stolen items. Failure to use the Product(s) does not constitute a basis for refusing to pay any associated charges. 

  10. If You wish to cancel an order of a Product You must contact Our Customer Service at (888)998-2894 Monday to Friday from 10am-4pm or e-mail us at When emailing us, please include Your full name and address, as well as the name of the Product(s) that You ordered. You will be responsible for payment for any Product that has either A) already been shipped to You or B) already been delivered to You at the time of Your call.